jessickascarling
06-25-2009, 06:33 PM
so, yesterday i was making a phone call to united healthcare because they processed someones copay wrong and i wanted them to reprocess the claim. united's customer service is in india so keep that in mind. anyway, i get this guy and usually i write down the rep's name but i didn't catch it and figured i'd get it at the end of the call. our conversation goes like this:
guy: how's the weather?
me: rainy.
guy: oh that's cool. do you like the rain?
me: no, it's been raining for like 2 weeks now.
guy: oh, cool.
a little bit of awkward silence.
guy: what do you do on weekends?
me: i'm sorry, what was that?
guy: what do you do on weekends?
me (semi-flustered): uhhh, are you still pulling up the claim?
guy: yes, is it okay if i talk to you though while i'm pulling it up?
me: no, i just want to have this claim reprocessed.
guy (all sultry-like): okay baby.
SERIOUSLY?! you're working at united not 1800phonesex! gah! i hung up on him because i was so flustered and totally didn't expect that. i may be over reacting but work is work. i ended up calling back and speaking with a supervisor. i'm pretty nieve so i didn't expect him to act like that haha
/rant
guy: how's the weather?
me: rainy.
guy: oh that's cool. do you like the rain?
me: no, it's been raining for like 2 weeks now.
guy: oh, cool.
a little bit of awkward silence.
guy: what do you do on weekends?
me: i'm sorry, what was that?
guy: what do you do on weekends?
me (semi-flustered): uhhh, are you still pulling up the claim?
guy: yes, is it okay if i talk to you though while i'm pulling it up?
me: no, i just want to have this claim reprocessed.
guy (all sultry-like): okay baby.
SERIOUSLY?! you're working at united not 1800phonesex! gah! i hung up on him because i was so flustered and totally didn't expect that. i may be over reacting but work is work. i ended up calling back and speaking with a supervisor. i'm pretty nieve so i didn't expect him to act like that haha
/rant